Does Shop STP ship worldwide?

• Yes, Shop STP ships internationally.
• However, some countries and regions have blocked or restricted international shipping. The product page provides information about the delivery area for any item.

What kind of shipment will you use for my order?

• Items identified can be dispatched from America or China.
• Most orders are fulfilled from America while larger ones from China.
• Items dispatched from America primarily use air freight.
• Items dispatched from China can either be sent using air freight or sea freight
  

How long does it take for international shipping?

• The shipping time is dependent on the method chosen:
• Special line: 10d avg; 95% in 15d.
• International shipping: 5d avg; 95% in 7d.
• Standard shipping: 25d avg; 95% in 30d
• These shipping times are estimates, not guarantees, and do not include the production time to customize products.
• These estimates exclude local holidays, occasional unavoidable events, and incorrect information (such as when customers provide the wrong address or contact information).
• Each order has a tracking number that enables the monitoring of packages.
• If you have any questions, you can also always contact Stolen Tribe LLC at @Clyde.Owusu@stolentribe.tv

What if I entered the wrong phone number when ordering?

• If you provided the wrong number, the package may fail to be delivered.
• Please get in touch with customer service as soon as possible if the parcel has not been shipped so Stolen Tribe LLC can change the details: @Clyde.Owusu@stolentribe.tv .
• In cases where the customer has provided the wrong phone number, Stolen Tribe is not responsible for the cost of reshipping or refunding the order.

International Orders

• With international orders, Stolen Tribe LLC will email you to confirm the correct phone number before shipping.
• Orders will be held at the warehouse for up to 90 days from the day of purchase if the phone number is not confirmed.
• After this holding period, Stolen Tribe LLC will dispose of the products and have no liability or responsibility for them.

How are logistics costs calculated?

• Logistics costs depend on the delivery address and the weight of the items.
• When orders are placed, Stolen Tribe LLC system will calculate the shipping fee based on the shipping method chosen.
• Various shipping choices are available depending on order size, fulfillment location, and the desired speed of delivery.

What if I have yet to receive my package after 20 days?

The following are the three main reasons packages are not delivered:

• Missed calls from the courier;
• Incorrect contact number provided at purchase;
• Incorrect shipping address provided at purchase.

If the delivery failed for any of these reasons, please contact us at @Clyde.Owusu@stolentribe.tv with:

• the correct contact number/address;
• the available times for re-delivery.

Delays might also occur due to events outside of Stolen Tribe's control, such as:

• Flight cancellations;
• National holidays;
• Striking workers.

What if my package is lost or damaged?

• Send photos of the damage to customer service @Clyde.Owusu@stolentribe.tv  within 7 days of receiving the package.
• If the freight company loses your package, we will arrange re-shipping as soon as possible.

My order shows it is being returned to the sender, what now?

• Orders are returned to the sender for many reasons, but usually, it’s due to
• incorrect address details on the package, making it undeliverable;
• the package being unclaimed at customs;
• the package being refused/returned.
• You will be notified once the order arrives back at our facilities.
• We advise contacting your customer to determine the situation and how they would like to proceed.
• If you wish to have the product reshipped, contact us with an updated, correct address where relevant.
• New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.

What happens if a package wasn't delivered, but the tracking states that it was?

• If the package was marked as delivered by the carrier, regardless of customer report of not receiving it, Stolen Tribe LLC will not cover the cost of reshipping or refunding the order.
• There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address.
• Customers should reach out to the carrier and inquire if any additional details were left by the delivery person.
  
• We're not yet able to assist with filing claims with shipping carriers, but we hope to do so in the future. 
  • If customer is unable to locate the package, you will need to place a new manual order to have it reshipped.

What if the recipient's address was wrong?

• If the order is yet to be shipped, please contact @Clyde.Owusu@stolentribe.tv  so that we can modify the address.
• If the address has changed, the customer will need to bear any possible shipping price difference.
• If the order has been shipped, the address cannot be modified.